Welcome to TantaSecure™
Want to learn about your plan?
Got a question? You’re in the right place.
What does my plan cover?
There are two types of plans: Plans with Accident Protection and Standard Plans. The only difference is that Plans with Accident Protection cover accidents like drops and spills, while Standard Plans do not.
What if I don’t know what kind of plan I bought?
- If you bought your plan from our third-party retailers, check your receipt or purchase documents
- If you purchased your plan online, check your confirmation email or plan contract email for “coverage type”
What does a Standard Plan cover?
You’re covered if your item stops working on its own or stops working from normal use. Some examples are:
Mechanical & Electrical Failures
Won’t Power On
Power Supply Burnout
Standard Plans do not cover:
- Accidents like drops and spills
- Physical (cosmetic) damage
- Replaceable parts (bulbs, etc.)
- Commercial use
- Intentional damage
- Loss or theft
What do Plans with Accident Protection cover?
You're covered for everything the Standard Plan covers, plus accidents like:
Drops & Cracked Screens
Spills & Liquid Damage
When does my coverage start?
For new items, your coverage starts on the day you purchased your plan. For some used items, there may be a short waiting period immediately after purchase. If you purchased a plan for a used item, check your plan contract (under “Waiting Period”) to see if one applies.
Plans with Accident Protection
Like Standard Plans, coverage for mechanical and electrical failures begins after the manufacturer’s warranty expires. Accident damage is covered by TantaSecure™ from the day you purchased your plan.
Example 3-Year Plan with Accident Protection
Years 2 - 3
Mechanical & Electrical Failures
Item is covered by Manufacturer's Warranty for the first year.*
Coverage is extended by TantaSecure™ for two extra years.
Accidents Like Drops & Spills
Item is covered by TantaSecure™ from the date of purchase.
How does the manufacturer’s warranty work with TantaSecure™?
Most products purchased new come with a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase. During this time, all extended protection plans (including TantaSecure™) will refer you to the manufacturer if there’s an issue with your item that is covered by the warranty so that they can resolve it.
For Standard Plans, TantaSecure™ coverage begins immediately after the manufacturer’s warranty expires (there is no gap in coverage). If the plan includes Accident Protection, accident damage is covered by TantaSecure™ from the day you purchased your plan.
Do I need to register?
- Yes, registration is compulsory
- You need to register for your plan to be active or to file a claim
- Registration speed up the claim process if you ever do need to file a claim.
If you would like to register your plan:
Go to mytanta.com.ng, to set up your account.
Have your receipt on hand in case you need to upload it.
Important: You cannot register over the phone.
Registration requires creating a password and username online, and uploading information.
Activation for Mobile Protection Plans:
If you bought a mobile phone protection plan directly from other retailers and are looking to activate your plan, go to our activation instructions instead.
What if my item stops working?
If your protected item stops working, TantaSecure™ makes filing a claim quick and easy. Visit our file a claim page to get started.
File a claim online at tanta.com.ng/claim, 24/7.
Have your receipt/registration document and protected item with you.
Some claims are approved instantly. In other cases, we'll work with you on next steps.
We’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one.